Ask Adahnah
Welcome to our FAQ page! Here, you'll find answers to the most common questions about our products, orders, shipping, returns, and more.
We’ve gathered everything you need to make your shopping experience smooth and enjoyable. Learn more about sizing, care instructions, payment options, restocks, and our sustainability practices.
Orders & Payments
Browse our collections, select your preferred size and style, then add the item to your cart. Once you’re ready, head to checkout where you can securely pay using listed payment options, e.g., Visa, Mastercard, PayPal.
Shipping & Delivery
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
UK Standard Delivery - £5.00 (3-5 working days)
UK Next Day Delivery- £8.50 (delivered on the next working day if placed before 2pm)
UK Saturday Delivery- £11.99 (order before 2pm on Friday)
• International Shipping:
Please note that you are liable for any customs and duty charges. Please check before purchasing.
Ireland Standard Delivery – £15.00 (3-5 working days)
Express International Delivery (USA & EUROPE) – £24 (3-4 working days)
Express International Delivery (Rest Of World) – £45 (5-7 working days)
Returns & Exchanges
All sales are final. Returns or exchanges are accepted within 14 days of delivery, provided items are:
• Unworn and unwashed
• In original packaging
• Free from makeup, perfume, tan, or damage
For hygiene reasons, any returns that fail our quality check cannot be refunded or exchanged.
• Refunds/exchanges are issued only after physical inspection.
• Return shipping costs are non-refundable unless the item is faulty or we made an error.
Before approval, submit:
• A photo of the item in original condition
• A photo of the security tag attached
• A photo showing today’s date
• For international returns, customs/duties must be prepaid
• UK exchanges: use any courier, label parcel with your name and order number
Returns without approval or verification cannot be accepted.
Product Information
We provide a detailed size guide on each product page. If you’re between sizes or need advice, feel free to contact us for personalised recommendations.
To preserve the quality of your garments, we recommend following the care label inside each piece. As a general guide:
• Wash at [30°C / cold water]
• Avoid tumble drying where possible
• Iron on low heat if required
We’re here to support your journey with Adannah Label — whether you have a question about your order, need styling advice, or simply want to learn more about our pieces. Our team is ready to assist with thoughtful, timely care.
Reach out using the form below, and we’ll respond within 1–2 business days.
For press or collaboration inquiries, please email us directly.